Articles

Aruba Instant Wi-Fi

The need for users to be productive on their mobile devices is driving organizations everywhere to look for ways to cost-effectively build and su...


Mobilizing Real Time Communications

Basic real-time communication (RTC) and connectivity services are under pressure as the market demands richer, higher value services available on...


Cloud Communications & the Modern Workplace

Keeping your employees productive on any device...

Today's employees need communications systems to be always available and fully integrated to support their day-to-day activities.A cloud-based solution can give IT teams away out of this predicament. Mitel's solutions bring together voice, IM, presence, mobility, collaboration and even mobile access to the corporate directory which ensures that all company communications flow seamlessly.


Cloud Communications For Dummies

When it comes to communications, most businesses find themselves with a puzzling dilemma: how to connect employees, customers, and partners seamlessly...


Move to the Cloud

Should you move your business communications to the cloud? Take a minute to review this informational graphic and call us with any questions.


Ten Trends Impacting Your Contact Center and How to Profit From Them

That’s the reality of doing business in today’s mobile world where every customer has your competitor a simple tap away on a smartphone. E...


Five Ways to Improve Customer Service

The key to great service is being accessible to your clientele, no matter where you are. Today, contact center agents are not bound to the office; th...


10 Reasons for a Cloud-Based Solution

We have narrowed down 10 critical reasons businesses choose a cloud-based solution for phone systems. From cost benefits to mobility, security and...


Office Productivity

The Struggle for Productivity in the Office is Very Real – Let’s Fix It! To solve the true issue, take a look at this informational g...


How cloud communications is opening up possibilities.

Read on to find out why some IT pros are shopping for game tables to go in empty server rooms while others are untangling wires and watching blinking ...


802.11 Buyer's Guide

Created by: Extreme Networks


Customer Experience for Dummies

Mitel Special Edition E-book... This book is aimed at decision makers and influencers who can drive the way your organization chooses to meet the dem...


Deliver a Digital Customer Experience for Today’s Mobile Consumer

Customer experience is a key differentiator in today's ultra-competitive environment. More than ever, that experience is shaped and delivered through ...


Seamless Communication & Collaboration

In a world of mobile and cloud technologies, enterprises can redesign their business processes with tools like embedded communications. For the mobile...


Top Five Ways to Optimize Your Communications

Just as you should go through and clean out your desk periodically (so that’s where that user manual for the old printer went!), you should also...


The real value of Unified Communications

If you asked ten IT Directors to define Unified Communications you’d probably get ten different answers so we’ve prepared a free guide to ...


The Power of the Mobile Consumer

Today’s mobile consumer is vastly different than the consumer of the ‘70s, ‘80s, ‘90s or even 2000s. Your average customer tod...


Mitel Healthcare Solutions for Senior Care Solution Overview

Our eldercare solutions leverage cloud and mobile technology consisting of an ecosystem of alarm messaging devices, mobile applications while providing seamless integration with third party solutions.


Five Ways to Ensure Quality Eldercare

The demand for Eldercare is growing, governments are pushing back as healthcare spending gets more expensive, IT managers are responsible to deliver safe,quality personal care while closely managing your technology budget. Mitel eldercare solutions can help you meet your objectives while saving on costs by leveraging cloud and mobile technology.


Rise of Mobile Enterprise Infographic

The core of our mobile enterprise strategy is the emergence of a mobile-first, cloud-enabled and millennial-focused world where people can communicate and collaborate securely—anywhere, anytime on their devices and applications of choice.


NJPA - National Joint Power Alliance

It’s YOUR Choice! You know what you’re looking for ... so leverage the savings opportunity. With NJPA’s national, competitively sol...


National Joint Powers Alliance NJPA

It’s YOUR Choice!

You know what you’re looking for ... so leverage the savings opportunity. With NJPA’s national, competitively solicited contracts, you can get the brands you prefer when you want them.

Government, education and non-profit agencies benefit from easy access to high quality products, equipment and services at a competitive price — that’s the real value of quality and savings!


Lync Deployment - Aruba Instant Best Practice Guide

This document is intended to serve as guide to deploying Microsoft Lync on an Aruba Instant network. The Guide walks through the market dynamics influencing the change in the Unified Communications market, as well as GUI configuration fields in Instant to setup the network.


Network Rightsizing Blueprint for the All-Wireless Workplace

Understanding the drivers behind the all-wireless work place is key to migrating away from hard-wired gear and toward a vision of full mobility.


10 Contact Center Tech Tools

You may think you are running an efficient and cost effective contact center, but there is always room for improvement when it comes to the customer experience. Whether it’s gaining more insight into contact center operations so you can better manage your business, accurately staffing agents to the forecasted call volume or ensuring your contact center is a resilient and highly available business unit, you may be missing out on key contact center features that can help you better measure and manage your business. If you don’t have these 10 features in your contact center software, look for a solution that does.


Creating a Communication-led Business by Understanding UC Adoption

The anticipated growth of the UC market and increasing demand for advanced technology applications from workers means it is more important than ever for companies to embrace new ways of communicating and start benefiting from the changing nature of collaboration in the workplace.


Seven Productivity Myths WP

After years of being chained to the old ideas of office productivity, businesses are realizing that liberated employees are empowered employees. When you free people from the tethers of the office, amazing things start to happen: productivity rises, borders and barriers disappear, innovation replaces enervation, and the quality of work improves as employees’ quality of life improves.


Work is evolving

The Next Generation Model for Smarter Business

Today’s world of business is increasingly fast-paced, competitive, technology-led and global. Cultural, technological and physical elements are working together to drive a rapid pace of change like never before. From demand for more freedom in the way we work and the Bring Your Own Device (BYOD) trend, to technology innovationand the increasing adoption of new devices, platforms and applications, to the breaking down of international and regional barriers.


Guide to Buying a Phone System

A Step-by-Step approach to finding the best solution for your business.


Call Recording for Healthcare

This document will provide background on EMRs, explore call recording as a logical and beneficial component of a healthcare provider’s electronic recordkeeping, discuss why traditional EMR implementation problems do not exist with call recording and demonstrate that regardless of an operation’s degree of EMR deployment, call recording can be added immediately to any office without interference or procedural disruption.


Call Recording for Customer Retention

This white paper will explore how call recording and voice documentation can have a near-immediate impact on the quality of service and rate of customer retention in businesses that conduct any portion of their operations via the telephone.


5 Steps to Future Proofing Your Communications System

Presented by: AVST


802.11ac- Gigabit Wi-Fi, explained

Infographic


13 Ways to Boost Productivity

Looking for some clarity? Check this out for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.


Cloud Batting Lineup

In business, as in baseball, communication and collaboration are critical to working like a team toward a common goal. Having the right equipment can be a big part of that. Chances are, you’ve already moved some of your business applications to the cloud, which will better prepare you for working communications into your cloud lineup. If you still haven’t unified your communications in the cloud, now might be the best time to act—before the competition gets a competitive edge.


Mobilizing Your Enterprise Infographic

Enterprises are getting serious about mobile=enabling their workforce and workflows. See how unleashing your business can impact your bottom line. By...


Premise-Based vs Host Communications Solution

An objective look at the pros and Cons of each.


IdentiFi Wireless Datasheet

Overview of Extreme Networks wireless solution


2014 WiFi Challenge

Created by: Extreme Networks Guide to understanding and choosing a Wi-Fi Solution for Today's Mobile Worlds


Data Center Design Guide

Created by: Extreme Networks


2014-next-generation-firewall

Comparative-analysis-report-svm-technicalbrief


Wi-Fi Enabled Healthcare

As the wireless standards evolved from 802.llb to 802.11n, and mobile devices grew from a handful of Microsoft PDA’s to thousands of IOS clients, so have our ops manuals. 


Extreme Networks ~ Connecting NFL fans nationwide

The distributed antenna systems from cellular data carriers that had been pumping cellular-network signals into the stands were subject to intense demand just for text messages and photos. With a well-designed system for determining wireless connection strength and quality down to a seat-by-seat level, Gillette Stadium is now equipped with stadium-wide Wi-Fi that enables fans to experience a new and heightened level of social and multimedia engagement.


Gartner & Extreme Networks

Extreme Networks Ranked Among the Top for Wired and Wireless LAN Infrastructure

2014 Critical Capabilities for Wired and Wireless LAN Access Infrastructure.


Extreme Networks & Palo Alto Networks

Converged networks, private clouds, public clouds, data center virtualization, virtual desktops, Bring Your Own Device (BYOD) and a host of other changes are transforming the way organizations use networks. Along with the potential for cost savings and increases in productivity comes a new set of security challenges.


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