Cloud Contact Center
MiCloud Business Contact Center provides companies the sophisticated yet easy-to-use tools they need to manage, measure and optimize call center performance.
MiCloud Contact Center offers remote agent options, interactive voice response (IVR), automatic call distribution (ACD), multimedia contact center and a ton of feature-rich cloud-based applications for streamlining contact center management, boosting productivity and resolving customer inquiries from the first point of contact.
MiCloud Contact Center
- Support for call centers large and small, formal and informal, inbound and outbound.
- It's flexible and seamlessly supports multiple sites and remote agents.
- Free up capital by cutting operating expenses for hardware, maintenance and IT headcount
- Multi-Channel Smart - Your staff can engage in phone, chat, email, SMS and social media customer contact through a single interface.
- Boost productivity & streamline operations with monitoring, reporting, forecasting, agent productivity tools and more.
- Rest Easy and enjoy the enhanced reliability and redundancy of a cloud-based solution.
MiCloud Contact Center Features Read White Paper
The Mitel MiCloud Vidyo difference gives your staff everything they need for HD video conferencing.
The Mitel MiCloud Vidyo solution unlocks the power of video conferencing to flow naturally through today’s borderless organizations. Now everyone can enjoy a telepresence-quality experience whether they’re connecting from a smartphone at a New York airport, a desktop in London or a telepresence room in Singapore.
There’s no need for expensive hardware and proprietary networks anymore because Vidyo delivers HD quality video conferencing over everyday IP networks using off-the-shelf equipment. Why compromise when you can have incredible quality, reach and cost savings with Mitel MiCloud Cloud Vidyo.
MiVoice Call Recording & Quality Management enables your organization to quickly capture, archive, organize, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
- Improve customer experience through employee and customer evaluations to increase service levels and KPIs
- Quickly access recordings to resolve customer disputes, optimize best practices and ensure governance
- Gain customer trust and loyalty by protecting their most sensitive information and mitigate regulatory fines
Team projects can often be difficult to organize. Ideas, action items, decisions, and documents can exist in multiple locations and formats, including email, IMs, voicemail, online storage, individual hard drives,and more. This makes it hard to quickly find or share information. MiTeam allows you to collaborate with teams of any size, including messaging, content sharing, white-boarding and real-time voice & video meetings.
Consolidate teamwork capabilities into a single window pane, centralizing chats, content sharing, collaborative whiteboard sessions, pictures, videos, presentations,and add rich graphic and vocal annotations.
MiTeam works with your favorite business tools right out of the box (Salesforce, Zendesk, etc.) to boost your productivity without sacrificing flexibility. You will get more out of the tools you use every day with a simple interface to manage it all.
You can collaborate anywhere, on any device. MiTeam enables you and your team members to stay current on the projects by reviewing interactions with full context, access to documents shared, view recording of meetings and track project tasks at any time.