Call Recording

If you’re not capturing every phone-based interaction you’ll never know how it’s affecting your bottom line.

MiVoice Call Recording

MitelMitel’s MiVoice Call Recording solution is uniquely designed to improve, optimize and protect your business. 

Record, Playback and Archive Interactions. Your Business relies on the relationship between employees and the customers, clients, colleagues and suppliers they talk to everyday. Inappropriate or unethical behavior can hurt your image and it can put your business at risk of regulatory or legal action. 

A MiVoice Call Recording and Quality Management solution from Telcom Innovations Group gives you the insight you need into each interaction. It makes it easier to improve the quality of service you offer, optimize employee performance and protect your business.

Store, Organize and Search

Whether you’re operating a small, medium, or large business, a MiVoice Call Recording and Quality Management solution from Telcom Innovations Group is built to fit easily into your voice system. It records and archives all phone conversations. And Mitel’s patented Portable Voice Documentation (PVD™) technology allows you to retrieve any digital file or voice document, as needed, for evaluation and analysis.

Migrate Risks and Ensure Compliance

With the number and scope of business regulations and requirements increasing every day, you need a recording tool that reduces the possibility of regulatory fines and legal action. The MiVoice Call Recording and Quality Management solution is engineered to ensure your voice-based interactions are always compliant:

  • Pause recorded interactions when customers share sensitive information
  • Encrypt media files for an enhanced level of security
  • Apply digital watermarks to ensure no changes have been made to recordings
  • Simplify search and review processes for compliance and e-discovery with keywords and phrases
  • Control and restrict access to files on an as-needed basis

Mitel’s MiVoice Call Recording and Quality Management solution is also compliant with a variety of government regulations, including PIC-DSS, HIPPA, and the Sarbanes-Oxley Act.These regulations can, and often do, affect call recording data storage and information usage.

 Deployment options

Deployment Options for the Mitel MiVoice Business Solution (diagram in folder) Mitel Communications solutions leverage your existing investment in technology, adding value with the communications and collaboration features that you need to achieve your business goals. Whether it is an on-premise legacy or IP deployment, virtualized, cloud based, or a combination, Mitel solutions work with your other critical business applications.

The Mitel solution’s single software stream means it can easily accommodate your changing needs and preferences over time. So you can deploy on premise today, and then move to the cloud tomorrow.

The software stays the same—only the location changes. And that can include a private, public or hybrid cloud.Mitel’s open architecture, single software stream, and virtualization capabilities make it all possible, delivering a lower total cost of ownership and a quicker ROI.

Read Overview

Contact Us

P: +1 630.350.0700
F: +1 630.350.0711

125 North Prospect Avenue
Itasca, IL 60143