Call Accounting

MiVoice Business Reporter enables companies to track, monitor & control telecommunication usage & costs.

Mitel Business Reporter

Mitel Mitel Business Reporter is a comprehensive call costing solution for the MiVoice Business platform that is available as either a single site or multi-site solution, and can optionally be integrated with MiContact Center Enterprise and Business Edition.

MiVoice Business Reporter (formally Call Accounting) enables you to:

  • Monitor usage and establish call patterns for departments and work groups
  • Track, report, and control telecommunication costs
  • Perform cost recovery and carrier bill reconciliation
  • Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance

MiVoice Business Reporter (Call Accounting) allows you to:

  • Incorporate data from multiple telephone systems to get the "big picture"
  • Manage call flow and schedule staff when they are needed
  • Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills
  • Know the availability of your employees, who they are speaking with, and how long they have been talking
  • Resolve misuse of the telephone system
  • Produce flexible rate tables that are tailored to the organization

Two optional modules are available with MiVoice Business Reporter (Call Accounting):

  • Subscriber Services–Enables you to charge back departments, employees, and customers using markup or discount pricing.
  • Traffic Analysis–Helps you to determine if you are using your incoming, outgoing, and bi-directional trunks efficiently.

Contact Us

P: +1 630.350.0700
F: +1 630.350.0711

125 North Prospect Avenue
Itasca, IL 60143