Mitel Business Reporter is a comprehensive call costing solution for the MiVoice Business platform that is available as either a single site or multi-site solution, and can optionally be integrated with MiContact Center Enterprise and Business Edition.
MiVoice Business Reporter (formally Call Accounting) enables you to:
- Monitor usage and establish call patterns for departments and work groups
- Track, report, and control telecommunication costs
- Perform cost recovery and carrier bill reconciliation
- Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long distance
MiVoice Business Reporter (Call Accounting) allows you to:
- Incorporate data from multiple telephone systems to get the "big picture"
- Manage call flow and schedule staff when they are needed
- Know the distribution of telecommunication costs across departments and work groups, and verify carrier bills
- Know the availability of your employees, who they are speaking with, and how long they have been talking
- Resolve misuse of the telephone system
- Produce flexible rate tables that are tailored to the organization
Two optional modules are available with MiVoice Business Reporter (Call Accounting):
- Subscriber Services–Enables you to charge back departments, employees, and customers using markup or discount pricing.
- Traffic Analysis–Helps you to determine if you are using your incoming, outgoing, and bi-directional trunks efficiently.