Support Services

Experienced and Certified Staff, Providing Exceptional Customer Support

TIG’s Technical Assistance Center. For Support Call 630-616-4200

All service issues, requests and support, start with our Technical Assistance Center. This ensures that your request is routed to the appropriate party and dealt with in a timely manner.

TIG works thoroughly to provide exceptional customer service and support to our clients. Our team responds efficiently and effectively to your requests. Clients can submit service requests by phone or email to the Help desk. Once a ticket has been submitted one of our certified technicians stays in constant communication with the customer to let them know the status of their request right up until the ticket has been closed. TIG’s Support team will need the following information when you submit your request:

  1. Your name
  2. Company Name
  3. Your phone number and/or email address
    1. If your system is down, leave an alternative number such as cell phone
  4. Description of the move, add, change or issue (including end-point affected)
  5. Time and date of when the issue may have occurred

Service Hours

Normal Service and Requests: The Technical Assistance Center is staffed from 8:00 AM to 5:00 PM Monday through Friday.

After Hours Service (emergencies only): On-call service technicians are available 24 Hours a day, seven days a week including holidays. Call the Main Service Number, +1 630.616.4200, for after-hours support then, follow the voice prompts to page an on-call Technician.

TAC Main Number: (630) 616-4200


Fax Number: 630.350.0711

Service E-Mail: service@ask-tig.com

Protect Your Investment With TIG's Customized Maintenance Plans!

Your business communication platform is the lifeline that keeps you connected to your organization’s employees, customers, business partners, and vendors. We understand that reliable, up to date, fully functioning voice & data systems are a necessity in your organization’s day to day operations.

We recognize that one size does not fit all, every organization is unique. TIG offers customized maintenance plans to our clients. The consistency and level of commitment we bring allows us to make outstanding service guarantees, we’ve listed a few of the most popular:

  • Service Level Agreements
  • Upgrades
  • Guaranteed Parts Availability
  • Remote Support
  • Reduced On-Site Labor Rates
  • Priority Queuing
  • Multi-year Discounts
  • Service techs are on-call & available for after-hours emergency's 

Today’s technology requires all systems to stay current with the latest manufacturer software loads. All of our manufacturers offer software assurance programs which when coupled with our TIG Maintenance Agreements, provide the ultimate system protection. Our technicians are always available to support your team, contact TIG today to learn more.

Time & Material Service - Do It Your Way

Not interested in long term contracts, would you prefer to Pay-As-You-Go?

TIG has very competitive time and material rates (T&M) for their clients. We offer a large array of services ranging from a simple change to a multi-phased network redesign and implementation with our professional services team, TIG is here for you. Contact us today for further details regarding all of our services and hourly rates.

Upgrades - Why Are Upgrades So Important?

With today’s technology it is critical to keep all high tech systems current with the latest manufacturer software loads. A software upgrade is completed in order to fix glitches that may have existed in previous releases. This can include functionality improvements or efficiency enhancements for applications, such as unified communications, contact center solutions, and teleworking tools. With so many business communication technologies being software-dependent today, it’s important that your business takes the time to understand the capabilities that these new updates may provide.

Your business communication platform is the lifeline that keeps your business up and running. By implementing both hardware maintenance and regular software upgrades, as a part of your ongoing system health checks, you’re ensuring that your business communication platform is not only “healthy,” but also being utilized to its full capacity.

Our technicians are ready and waiting to support your team!

Upgrades To Discontinued Systems

All technology has both a manufacturer and a user life expectancy. Sometimes, the manufacturer ends the life of a product before users want to retire the product. In the case of older phone systems, the Mitel SX-2000, Mitel SX-200, Mitel 200 ICP, Intertel Axxess, Intertel 3000, Intertel 5000 and the Toshiba DK Series, they still have a loyal following but have been discontinued by the manufacturer. TIG offers “best effort” support on discontinued products and a very generous migration program for those users who need to move to current technology.

Professional Services

TIG’s Professional Services Division provides comprehensive and customized IT and networking solutions to SMB and Enterprise Markets in Insurance, Finance, Hospitality, Manufacturing, Healthcare, Government and Educational institutions. We provide our clients with an ever-expanding service portfolio coupled with dedicated personnel, which allows TIG to deliver cost effective solutions that best fit your organization. TIG leverages current and emerging technologies, with industry trends and standards that maximize our client’s return on their investment. TIG’s Professional Services Division works diligently to provide organizations with best of breed technology and efficiency, enabling our clients to remain focused on expanding their business.

Consulting Services

TIG’s Professional Services Division leads the way in IT consulting and project management while delivering critical business services. TIG’s consulting methodologies are based on industry standard best practices and experience gained through working with our clients. These methodologies are designed to help assess, plan and design solutions that meet your desired objectives. Please contact one of our sales professionals to begin your consultation.

Content Filtering

Provides safer, faster, and more reliable internet connectivity

  • Category based web filtering
  • Ability to bypass blocked pages with PIN
  • Malicious Content Blocking

Pricing starts at $2/user per month

Email Filtering

Gives you control of your mailbox
  • Block SPAM and Malware
  • User controlled Quarantine
  • Block any email with one click without leaving your inbox

Pricing starts at $4/user per month

Cloud Backup

Provides a no-overhead solution for offsite backup

  • Fully managed and maintained backup solution
  • HIPAA compliant and encrypted storage
  • Data replicated across multiple locations

Pricing starts at $50/month for 50GB of storage

Contact TIG's sales team for information on our services and support options

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Contact Us

P: +1 630.350.0700
F: +1 630.350.0711

125 North Prospect Avenue
Itasca, IL 60143