Support Services, Network Monitoring, Maintenance, Professional Services, Phone Upgrades, Time & Material, Martello, TigWatch

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PROTECT YOUR INVESTMENT...

Telcom Innovations Group (TIG) is large enough to serve your needs yet flexible enough to allow customized maintenance programs. The consistency and level of commitment we bring to each of our clients allows us to make outrageous service guarantees. The true meaning of these guarantees is that you need not worry that you will be left with a telephone system and/or a telephone company that has failed to perform to your organization's expectations.

We understand that a major concern for many businesses is the day-to-day task of administrating the common office technologies such as computers, LANs, and telephone systems; these often require a full time in-house manager. For years TIG has assumed this responsibility through its Technical Assistance Center (TAC), whose services are offered through our maintenance plans. TAC is staffed with highly trained telecommunications specialists whose sole responsibility is to remotely administrate our customer's telecommunication system(s). Each member of the TAC is fully equipped with all the necessary computer equipment to perform customer requests immediately. Furthermore, TIG’s customer database is managed and updated with all configuration and programming changes made, so that any representative you talk has a complete history of customer's system.

With today's technology it is critical to keep all high teck systems current with the latest manufacturer software loads. All of our manufacturers offer software assurance programs that when coupled with our maintenance agreement, provide unparrallel system protection. TIG is available 24 X 7X365 to implement these upgrades for you.

Contact a Sales Associate or email Shannon Carroll for additional information.

At Telcom Innovations Group we understand that not all companies wish to be on a fixed maintenance plan. TIG offers competitive T&M rates to any customer preferring to handle day to day maintenance in-house. Boasting a large array of services ranging from a simple change to a multi-phased network redesign and implementation with our professional services team, TIG is here for you. Please contact your account manager today for further details regarding all our services and hourly rates.

With today’s technology it is critical to keep all high tech systems current with the latest manufacturer software loads. All of our manufacturers offer software assurance programs that when coupled with our TIG Maintenance Agreements, provide unparallel system protection. TIG is available 24 X 7 X 365 to implement these upgrades for you.

Upgrades consist of manufacturer provided hardware and software migrations as well as complete system replacements. If you’re already a TIG customer, chances are you’re already aware of what options exist for you. If you’re not a TIG customer, give us an opportunity to show you why you should become one.

Holiday Greetings
TIG’s Technical Assistance Center (TAC) will modify your main auto-attendant greeting to reflect scheduled holidays in which your company is closed. If you are a TIG maintenance customer, there is no charge for this service if done during normal hours. Regular T&M rates will apply to our non-maintenance customers who wish to take advantage of this service. Please contact TAC during normal business hours; Monday through Friday from 8:00a.m. - 5:00p.m. at least 48 hours prior to the holiday to modify your main auto-attendant greeting. Contact TIG's

Send us an email with your contact information and needs and I will have a account manager get back to you.

Overview
Key Values
Key Features

Now offering TIGwatch

Network Monitoring and Remote Access Service

TIG is now offering an innovative remote network monitoring and access service designed to maintain and improve your unified communications equipment, applications and associated data infrastructure.

TIGwatch proactively examines your network performance with a series of tools to identify and diagnose potential problems before they have the opportunity to interrupt service, productivity and your corporate image.

With a sophisticated yet simple architecture we deliver high quality services at a superior price.

**Does your data closet look like this? We can help...**

Telcom Innovations Group

Professional Services Department

Network performance is key to your organization's success
With so much relying on your data network; rely on TIG to help you stay in step with demands - now and in the future. We bring together voice and data networking solutions to address today's toughest networking challenges.

Why TIG Professional Services:

For mid-market to Fortune 1000 companies, TIG understands the role of technology in today’s organizations. Strategic relationships with Cisco, Microsoft, HP, Mitel, AVST and many other of today’s top technology giants enables TIG to be a proactive partner in exceeding our customers business goals and maximizing their IT investments. Highly skilled and certified TIG engineers will assess, design, deploy and support customized IP voice and data infrastructures.

TIG maintains the highest level of certification on leading systems, and conducts independent research to assess the value of emerging technology for our clients. TIG also continues to expand its ability to provide on-going support of systems migrations / additions / changes, as well as system troubleshooting and repair. Customers have the option of various service programs; resident on-site support, fixed fee or hourly rates.

TIG is ready to provide today's leading business technology services, as well as emerging technologies such as IP Telephony and Wired and Wireless Networking, While the technology soothsayers continue to debate what the future of information technology holds for us all, TIG remains poised to adapt to the needs of its customers as it has for almost 30 years.

Technology Services Team with written service guarantees and overall commitment to exceptional customer service

TIG’s Professional Services include but are not limited to:

Network Infrastructure Analysis Audit’s
Network Design Services
Consulting Services
System Installations and Project Management
Technical Assistance Center (TAC) available 24 X 7 X 365.
Radio dispatched onsite certified field service technicians available 24 X 7 X 365.
Staging

At TIG, we are serious about our responsibility as your telecommunications partner and understand that we play a major role in your successful communications with your customers.