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Telcom Innovations Group has a state of the art Technical Assistance Center (TAC), which is staffed with highly trained personnel. We have several years experience providing voice and data network infrastructure support. TIG has certified personnel for nearly every major manufacturer, we have a dedicated and responsive staff focused on working with you to overcome challenges and prevent service interruptions. Our team understands the complexities that IT professionals face today.  TAC is staffed Monday through Friday from 8:00a.m. To 5:00p.m. and has technicians available to our customers for emergency after hours support, 24 hours a day, seven days a week, for an additional charge. If you need emergency services, please call (630) 616-4200.

Technical Assistance Center

Service & Requests

TIG's Technical Assistance Center  (TAC) is staffed Monday - Friday from 8:00a.m. to 5:00p.m.

Main: 630.616.4200

Fax: 630.616.4300

Email: service@ask-tig.com

 

After Hours Service (Emergencies Only)

On-call service technicians are available 24x7x365.

Main: 630.616.4200

 TIG’s Technical Assistance Center (TAC) will modify your main auto-attendant greeting to reflect scheduled holidays in which your company is closed. If you are a TIG maintenance customer, there is no charge for this service if done during normal hours. Regular T&M rates will apply to our non-maintenance customers who wish to take advantage of this service. Please contact TAC during normal business hours; Monday through Friday from 8:00a.m. - 5:00p.m. at least 48 hours prior to the holiday to modify your main auto-attendant greeting.

 Telcom Innovations Groups offers a full spectrum of professional training solutions that can be tailored to meet your requirements.

We believe the technology is only as good as the users. As part of this philosophy all new systems installs include user training so that your employees understand how to use their tools to their full potential. This training consists of classroom sessions on the phone sets and voicemail on your own live system for all your users and customized training documentation for future reference.
At a more advanced level we offer System Administration Level training so that your IT staff understands and is comfortable with performing day to day programming changes and service on your systems. 
Additionally we offer interactive online training; Multimedia training videos, instructor lead “refresher” or new hire training and manufacturer provided certification training.

  When purchasing a new system you will be assigned a project manager. This will be your single point of contact and he/she is here to ensure that implementation is completed in a timely and professional manner. Your PC will work with you to establish a plan of action and timeline to ensure that your desired installation date is achieved. He/she will work with you to coordinate carrier and cabling services, if purchased.  Your assigned project manager will be here to assist you from beginning to end.  Telcom Innovations Group (TIG) believes that the systems provided are only as good as their implementation and our job is not complete until our customers are a 100% satisfied.

Like all of our technical personnel our project managers bring years of experience and have up-to-date factory certifications on the systems they are installing.

TIG has a full fleet of highly trained Field Support Engineers and Technicians available to support your company. All of TIG’s field technicians are factory authorized and certified; they attend continuing education classes regularly to keep up with today’s changing technology. TIG’s technicians are equipped with all the necessary maintenance tools, parts and support mechanisms required to service the products we sell.  Field Service Technicians are available to serve you 24x7x365. Contact the Technical Assistance Center at 630-616-4200 for rates and scheduling.

Telcom Innovations Group (TIG) is large enough to serve your needs yet flexible enough to allow customized maintenance programs.  The consistency and level of commitment we bring to each of our clients allows us to make outrageous service guarantees.  The true meaning of these guarantees is that you need not worry that you will be left with a telephone system and/or a telephone company that has failed to perform to your organization's expectations.

We understand that a major concern for many businesses is the day-to-day task of administrating the common office technologies such as computers, LANs, and telephone systems; these often require a full time in-house manager.  For years TIG has assumed this responsibility through its Technical Assistance Center (TAC), whose services are offered through our maintenance plans.  TAC  is staffed with highly trained telecommunications specialists whose sole responsibility is to remotely administrate our customer's telecommunication system(s).  Each member of the TAC is fully equipped with all the necessary computer equipment to perform customer requests immediately.  Furthermore, TIG’s customer database is managed and updated with all configuration and programming changes made, so that any representative you talk has a complete history of customer's system.
Contact a Sales Associate or sign-up for a web page login for detailed information. 

 At Telcom Innovations Group we understand that not all companies wish to be on a fixed maintenance plan. TIG offers competitive T&M rates to any customer preferring to handle day to day maintenance in-house. Boasting a large array of services ranging from a simple change to a multi-phased network redesign and implementation with our professional services team, TIG is here for you. Please contact your account manager today for further details regarding all our services and hourly rates.

With today’s technology it is critical to keep all high tech systems current with the latest manufacturer software loads. All of our manufacturers offer software assurance programs that when coupled with our TIG Maintenance Agreements, provide unparallel system protection. TIG is available 24 X 7 X 365 to implement these upgrades for you.

Upgrades consist of manufacturer provided hardware and software migrations as well as complete system replacements. If you’re already a TIG customer, chances are you’re already aware of what options exist for you.  If you’re not a TIG customer, give us an opportunity to show you why you should become one.


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Professional Services Department

Network performance is key to your organization's success
With so much relying on your data network; rely on TIG to help you stay in step with demands - now and in the future. We bring together voice and data networking solutions to address today's toughest networking challenges.
Why TIG Professional Services:
  • For mid-market to Fortune 1000 companies, TIG understands the role of technology in today’s organizations. Strategic relationships with Cisco, Microsoft, HP, Mitel, AVST and many other of today’s top technology giants enables TIG to be a proactive partner in exceeding our customers business goals and maximizing their IT investments. Highly skilled and certified TIG engineers will assess, design, deploy and support customized IP voice and data infrastructures.
  • TIG maintains the highest level of certification on leading systems, and conducts independent research to assess the value of emerging technology for our clients. TIG also continues to expand its ability to provide on-going support of systems migrations / additions / changes, as well as system troubleshooting and repair. Customers have the option of various service programs; resident on-site support, fixed fee or hourly rates.
  • TIG is ready to provide today's leading business technology services, as well as emerging technologies such as IP Telephony and Wired and Wireless Networking, While the technology soothsayers continue to debate what the future of information technology holds for us all, TIG remains poised to adapt to the needs of its customers as it has for almost 30 years.
  • Technology Services Team with written service guarantees and overall commitment to exceptional customer service
TIG’s Professional Services include but are not limited to:
·         Network Infrastructure Analysis Audit’s
·         Network Design Services
·         Consulting Services
·         System Installations and Project Management
·         Technical Assistance Center (TAC) available 24 X 7 X 365.
·         Radio dispatched onsite certified field service technicians available 24 X 7 X 365.

 

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