Mitel Your Assistant for SX-200 ICP Softphone

Mitel is pleased to announce the availability of the award-winning Mitel Your Assistant for SX-200 ICP Softphone.

The Mitel Your Assistant Release 3.0 Softphone, previously only available on the Mitel 3300 Integrated Communications Platform (ICP), is now available on the Mitel SX-200 Integrated Communications Platform (ICP)  release 3.0.  This softphone version will deliver the majority of features of the Your Assistant Rel. 3.0 shared by over 15,000 Mitel clients around the world.

The Your Assistant for SX-200 ICP Softphone offers an embedded IP-based software telephone, providing enhanced mobility and flexibility for the workforce. This fully functional softphone can provide full access to communications and collaboration from any location with a high-speed Internet connection – enabling those on the road or working from home to communicate and collaborate as if at the office. In addition to the normal Your Assistant features the softphone module provides users with the ability to record a call at any stage during the call

Product Overview / Features & Benefits / Description

Your Assistant for SX-200 ICP Softphone is an intuitive PC-based application that converges telephony capabilities with contact management, presence and availability to simplify and enhance real-time communications for employees.

Road warriors and teleworkers can enjoy the same intuitive communication management from a remote PC or laptop by using an embedded software-based IP telephone (Softphone) available with Your Assistant for SX-200 ICP Softphone, via a secure network connection. The remote user, connected to the enterprise via a secure network connection, appears as though they are at their desk, anytime, anywhere.

Some of the key features found in Your Assistant for SX-200 ICP include:

1. Enterprise Presence & Availability

PC presence ('online', 'away')

Telephony presence ('available/on hook', 'busy/off hook)

Status advisory messages (i.e. 'in a meeting', 'at my desk')

2. Call Handling Features

Drag & drop call management (up to 5 users)

Right-click context menus (click to dial)

Dial from PIM

3. Call Annotation

Call timing and notes

Call recording (softphone required)

Detailed call and secure Instant Messaging (IM) session history log

4. Collaboration Features

Corporate secure (encrypted) instant messaging (multiple parties in each session)

Windows Messenger and MSN Messenger integration

Drag & drop file sharing

5. Personal Information Manager (PIM) & Corporate Directory Integration

Microsoft Outlook only

Scheduled PIM synchronization / PIM pop on incoming calls

Drag & drop from PIM

Dial from any TAPI 2.1 compliant application

6. Connectivity and Personalization

Work offline mode

Account code and international dialing support

7. Versatile Call Forward Options

Call Forward Busy External/Internal

Call Forward No Answer External/Internal

PIMs supported

Microsoft Outlook 97 or greater

Additional Information At  A Glance

Your Assistant 3.0 is a server-based solution. Delivering advanced features and functionality, the server-based solution goes above and beyond the previous PC based releases. Server features include: full presence and availability, time-synchronized PIM integration, licensing capability, file sharing, secure chat.

Configuration Information

What languages are supported?

Your Assistant for SX200-ICP is available in English, Spanish and French (Canadian).

Do I need a server to run this?

Yes, this is a server based solution. A server based solution is required to provide a level of functionality, such as presence, availability, secure IM and file transfer.

Does this interface with Outlook, ACT!, Goldmine and Lotus Notes?

Microsoft Outlook 97 and above is supported.

ACT!, Goldmine and Lotus Notes are not supported.