Teleworker Bulletin
Announcing Mitel Teleworker Solution Release 4.1 Software!
The numbers of telecommuters and home-based workers are expected to continue rising over the next few years, according to market research. By 2009, 10 million U.S. workers, or 10% of the workforce, could be telecommuting.
Businesses have a compelling need (improved productivity, cost savings, increased employee retention etc.) to provide a flexible working policy to their employees. More and more employees are being classed as "mobile employees". These mobile employees often use a LAN connection when in the office, DSL or cable at home and wireless broadband when traveling.
Product Overview / Features & Benefits / Description
The Teleworker Solution enables businesses of all sizes to easily enjoy the benefits of teleworking through a low-cost, secure, "plug and work" solution that extends the corporate network to virtually any location.
Businesses can now benefit from reduced overheads and increased employee retention, while users can be more flexible and productive in how they work. The Teleworker Solution is easily implemented using a range of Mitel IP Phones, and either the 3300 IP Communications Platform (ICP) or the SX-200 IP Communications Platform (ICP).
Support for New Mitel IP Phones
The Mitel 5330 IP Phone demonstrates Mitel’s commitment to ease of use and enhanced user value, while delivering innovative features and applications. A full-feature enterprise-class telephone, the 5330 IP Phone provides a large graphics display with 24 programmable self-labeling keys, superior wideband audio, and a built-in HTML toolkit for desktop applications development.
The Mitel 5340 IP Phone delivers easy- to-use, one-touch access to many phone features and applications in an exciting next generation desktop device. A full-feature enterprise-class telephone, the 5340 IP Phone provides a large backlit graphics display with 48 programmable self-labeling keys, six intuitive call state sensitive softkeys, superior sound quality with wideband audio, and a built-in HTML toolkit for desktop applications development
The support of these new IP sets offers businesses and remote users an increased choice of telephony devices at the remote location. The full range of Teleworker Solution compatible IP phones are as follows: - Mitel 5215 / 5220 / 5212 / 5224 / 5235 / 5330 / 5340 IP Phones, and Mitel Navigator.
G.729 Compression License Changes
Prior to Teleworker Solution Release 4.1, the Teleworker Solution used G.729 compression as part of its transcoding facility. Teleworker Solution G.729 compression licenses are now a purchasable option in Release 4.1 software. Mitel recommends that where possible, compression is enabled within the IP Communications Platform.
Mitel recognizes that some customers will want to upgrade to Teleworker Solution Release 4.1 and will want to continue to use the compression facility. To assist these customers, the compression licenses are available at a discounted price of $150.00 per pack of 5 until January 31st, 2007.
Existing Teleworker Solution customers who have an up-to-date software support license will have the opportunity to upgrade to Release 4.1 free of charge (labor is billable).
Customers that use G.729 compression and wish to upgrade to Teleworker Solution Release 4.1 will need to ensure that the relevant G.729 compression licenses have been purchased.
Questions & Answers
Q. My company is using Teleworker Solution Release 4.0 and is currently using compression. How does this change with Teleworker Solution Release 4.1?
A. Customers wishing to use compression with Teleworker Solution Release 4.1 have to purchase the compression licenses. These are available in packs of 5 licenses for $150.00. The compression licenses are available as part of a special promotion until January 31, 2007. After that date, compression licenses will be $340.00 per pack of 5.
Q. My company does not currently use compression – why would I use it?
A. Compression reduces the amount of bandwidth required for a Teleworker call. The typical bandwidth for an uncompressed call is 100Kbps, compared to 50Kbps for a compressed call. In most cases, compression can be enabled within the ICP and this is the recommended option. However, if compression is not enabled or available within the Mitel IP Communications Platform (ICP), then compression can be enabled with the Teleworker solution.
Q. Is the upgrade to Teleworker Solution Release 4.1 free of charge?
A. For customers that have an active software support agreement, the upgrade is free of charge (labor is billable). Customers that do not have an active software support agreement will need to purchase this before they can upgrade. A one-year support agreement can be purchased for $250.00.
Q. Can I continue to use Teleworker Solution Release 4.0?
A. Yes, Teleworker Solution Release 4.0 can still be used. Teleworker Solution Release 4.0 will continue to be supported until further notice.
For additional information
Please contact Telcom Innovations Group
(630) 350-0700 or sales@ask-tig.com
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